Unboxing Video Requirement
Whenever you receive an order from RASIYARAA, please record a complete unboxing video from start to end.
This video is mandatory for verification in case of:
• Damaged item
• Missing product
• Wrong product received
Importance of the Video
The unboxing video acts as valid proof and helps us verify concerns to provide a fair and quick resolution.
RETURN POLICY
Eligibility
Return is only available in case of a damaged product.
• Request must be initiated within 24–48 hours of delivery
• Product must be unused
• Original condition required
• All tags must be attached
Mandatory Unboxing Video
A valid unboxing video is compulsory for any damage-related return claim.
REFUND POLICY
When Refund Is Applicable
Refund is applicable only if the customer receives a damaged product.
The full amount will be refunded after:
• Returned product is received
• Product passes verification
Processing Time
Refunds are processed within 7-10 working days after verification.
Damage Reporting Window
• Any damage must be reported within 24 hours of delivery
• Claims raised after 24–48 hours may not be entertained
STORE CREDIT POLICY
We do not offer refunds for change of mind. Instead, we provide lifetime-valid store credit.
Store Credit Benefits
✔ Valid for lifetime
✔ Can be used anytime
✔ Redeemable via the same email ID used to place the order
✔ Applicable on any product across the website
EXCHANGE POLICY
Eligibility & Timeframe
If the customer has any size issue with the product delivered then he/she needs to mail us at mirasafashions.jpr@gmail.com or Whatsapp us at +91-9571895353 within 24 Hours from the date of delivery. If reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to borne by the customer that is Rs 200. Please Note: Reverse pick-up might not be available on few Pincodes. In this case customer is requested to send back with customer name and mobile number on it. Exchange are allowed on size issues only. Exchange will not be issued on product exchange. Customer gets a credit note, only when the desired size of the product is not in stock.
Pickup & Charges
• Pickup can be arranged from your address
• Pickup charges apply and must be paid by customer
Terms & Conditions
• Product must be unused with tags and packaging intact
• Once exchanged, no further return or exchange allowed
• Orders placed using store credit are treated as exchange orders
• Store credit orders cannot be returned or exchanged again
• Refund not possible for change of mind
RASIYARAA EXPRESS DELIVERY POLICY
• Customers needing express delivery may contact us directly
• Additional express delivery charges apply
• Our team will assist promptly to process the express request
CANCELLATION POLICY
Once an order is successfully placed, it cannot be cancelled under any circumstances.
This policy applies to all orders, including Pre-Order and Partially Paid orders.
• No cancellation requests will be accepted once the order has been placed.
• Pre-Order items are strictly non-cancellable.
• Partially Paid / Partial COD orders are also strictly non-cancellable.
• Any advance or partial payment made against such orders will be governed by the applicable order policy.
• Customers are requested to carefully review the product details, size, address, and order information before completing the purchase.
Customer Agreement
The customer agrees not to dispute Rasiyaraa’s final cancellation decision
PREPAID ORDERS (IMPORTANT)
If a prepaid parcel is not accepted and returns to us (RTO):
• It can be re-dispatched
• Refund will not be provided
• Re-dispatch charges apply based on location